I was notified this a.m. by a friend that they saw my name on a winner's list from Face...

GetHuman3391649's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman3391649's own words
I was notified this a.m. by a friend that they saw my name on a winner's list from Facebook and I needed to contact: https:**m.me*carol.william.******. I messaged her and she proceeded to tell me that I was on this list of randomly selected people who had won and I had won $***,***.** BUT I had to send $***.** before I could get the money. Well, of course, I was upset and SCAM went through my mind and NOT legitimate winner. My question is: was Facebook*Mark Zuckerberg Foundation running some kind of random drawing? Please let me know.

GetHuman3391649 did not yet indicate what Facebook should do to make this right.

How GetHuman3391649 fixed the problem
I figured it was a total scam and did not continue engaging the person in conversation. I also contacted my friend who he had hacked and let her know what had happened just in case he tried to do it to any other friends of hers. I just cannot believe Facebook is that hard to get in touch with and maybe that is why I don't go on it that much and also I am not a gullible person!!
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Customer service issue
Reported by GetHuman3391649
Aug 8th, 2019 - 2 years ago
GetHuman3391649 shared how to fix
Seen by 4 customers so far
Similar issue to 599113 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3391649 started working on this issue
Aug 8th, 2019 3:58pm
GetHuman3391649 indicated the issue is not fixed yet.
Aug 10th, 2019 2:03pm
GetHuman3391649 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 2:03pm