I cannot access my page. I was able to login and then after that I have been sent in a...

GetHuman3375425's Problem With a Page issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman3375425's own words
I cannot access my page. I was able to login and then after that I have been sent in a spiral of redirects that then results in the page timing out. As a result I cannot get anywhere on Facebook because every time I try to go to Facebook it first routes me through my page which is stuck in redirect loop. How do I get access and get to my page?

GetHuman3375425 did not yet indicate what Facebook should do to make this right.

How GetHuman3375425 fixed the problem
My account was considered a gray account because the personal account was inactive and shadowing as an admin for a page. I'm not sure if this was the cause behind the infinite redirects, but I was able to solve the problem by logging in on the app (which didn't have the redirect issue). Once I was able to do that, I took the account off as admin to the page (making sure another active account was given the admin access). Once I decoupled the two I was able to see the page and the redirects stopped when I returned to the desktop web interface.
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Problem With a Page issue
Reported by GetHuman3375425
Aug 6th, 2019 - 3 years ago
GetHuman3375425 shared how to fix
Seen by 4 customers so far
Similar issue to 593547 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3375425 started working on this issue
Aug 6th, 2019 12:22am
GetHuman3375425 confirmed the issue is fixed. Hooray!
Aug 6th, 2019 1:52pm

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