So I was scrolling through fb and then clicked out to answer and text and when I clicke...

GetHuman3357460's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3357460 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3357460's own words
So I was scrolling through fb and then clicked out to answer and text and when I clicked back on the app it said I was logged out of fb and messenger. So I tried to log in several times and even tried old passwords and everything and it eventually locked me out. So I tried the all of the recovery options and they all led me to a search page and it will not find my page. I tried looking my page up with my email, phone number and name and it will not find anything. It’s like my page and messenger has disappeared completely but all of my friends can still see and message my page. Please help. I can do whatever to prove this is me. I have so many important pics on my fb! :( I thought maybe it was disabled because I have an old page from years ago that I no longer use and my current one with all of my important stuff on it. The one that I am trying to get access to is my current fb that I use now the name is “Patricka DreAnna Huckaby”. I also tried the finding my code name for my page but it is different than any of my friends’ page mine is showing as “https:**www.facebook.com*profile.php?id****************” *I’m so confused and have tried EVERYTHING! Please help!

GetHuman3357460 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3357460
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 587687 others
0 customers following this

Timeline

GetHuman3357460 started working on this issue
Aug 2nd, 2019 5:46pm
GetHuman3357460 indicated the issue is not fixed yet.
Aug 7th, 2019 4:03pm