I sold an item through Facebook marketplace but after receiving the item the payment wa...

GetHuman3354915's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman3354915's own words
I sold an item through Facebook marketplace but after receiving the item the payment was deliberately cancelled**declined.After replying to my messages initially, the buyer is now ignoring me.How do I get payment?

GetHuman3354915 did not yet indicate what Facebook should do to make this right.

How GetHuman3354915 fixed the problem
If you have had a similar issue with facebook then I'm sorry but you're basically on your own.There is no phone number that I have found,where you speak to a human being! I made several attempts to contact Facebook but all I could do was report the buyer for scamming me.It says someone will be in touch to get more details but after reporting her several times no-one has contacted me.Facebook is all well and good but when things go wrong you can't get the help you need.No-one answers the online complaints*reports*issues,there is no phone number and no customer service department. What are people meant to do?There are so many people,buyers and sellers,getting scammed,ripped off and used with no way to get to help and assistance.Facebook needs to take responsibility and have some legal obligation to help victims using their site.As for my issue,I was lucky enough to have address,name,email,and text message evidence (silly *****!)from my scammer so I have reported her to the fraud department of my local police.I'm waiting to see what they reply.I recommend you report any issues to the police,big or small.Its your right to get justice.Why should these sub-human scumbags be allowed to get away with it? They're breaking the law.Report them.
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Facebook

Customer service issue
Reported by GetHuman3354915
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman3354915 shared how to fix
Seen by 13 customers so far
Similar issue to 586973 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3354915 started working on this issue
Aug 2nd, 2019 10:34am
GetHuman3354915 indicated the issue is not fixed yet.
Aug 3rd, 2019 8:23am
GetHuman3354915 indicated the issue is not fixed yet.
Aug 5th, 2019 2:51pm
GetHuman3354915 indicated the issue is not fixed yet.
Aug 5th, 2019 2:52pm
GetHuman3354915 indicated the issue is not fixed yet.
Aug 5th, 2019 2:52pm
GetHuman3354915 indicated the issue is not fixed yet.
Aug 5th, 2019 2:53pm
GetHuman3354915 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 2:54pm

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