my Facebook account was hacked and they changed ALL of my info and i cant get back in...
GetHuman2965167's Recover Hacked Account issue with Facebook from May 2019
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Before contacting them, items GetHuman2965167 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2965167's own words
my Facebook account was hacked and they changed ALL of my info and i cant get back in. I flagged the account and have been going through the process of getting back in. I've gotten to the part where i can put in my own email (my previous one before hacker changed it). They asked to confirm my identity with my drivers license then sent me a link in my email to reset password. When i click the link and type in my new password, it just loads a page that says "you are trying too often. Try again later." Now i dont know what to do.
GetHuman2965167 did not yet indicate what Facebook should do to make this right.
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