In the middle of a msngr reply, blue screen came up "your session has expired"? Why has...

GetHuman2957567's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2957567's own words
In the middle of a msngr reply, blue screen came up "your session has expired"? Why has this happened? I run a business and am a councillor and really need my facebook restored as soon as possible.

GetHuman2957567 did not yet indicate what Facebook should do to make this right.

How GetHuman2957567 fixed the problem
I emailed a resolver but they kindly replied after I had resolved the problem. I just kept going around and around in circles over and over again completing the same prompts, sending my ID so many times I could't say how many in the end. The finally after * and a half days of trying to contact facebook without success, nearly throwing my phone out of a moving vehicle and going on and off and trying different things, I was finally asked for a new password and presto I was back! So frustrating, especially the fact that I have no idea why this occurred.
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Facebook

Recover Disabled Account issue
Reported by GetHuman2957567
May 21st, 2019 - 2 years ago
Fixed
GetHuman2957567 shared how to fix
Seen by 10 customers so far
Similar issue to 489832 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2957567 started working on this issue
May 21st, 2019 2:35am
GetHuman2957567 indicated the issue is not fixed yet.
May 21st, 2019 11:30am
GetHuman2957567 indicated the issue is not fixed yet.
May 21st, 2019 11:30am
GetHuman2957567 indicated the issue is not fixed yet.
May 22nd, 2019 2:50am
GetHuman2957567 indicated the issue is not fixed yet.
May 22nd, 2019 2:50am
GetHuman2957567 indicated the issue is not fixed yet.
May 22nd, 2019 2:54am
GetHuman2957567 indicated the issue is not fixed yet.
May 22nd, 2019 11:00pm
GetHuman2957567 confirmed the issue is fixed. Hooray!
May 24th, 2019 5:56am
GetHuman2957567 confirmed the issue is fixed. Hooray!
May 24th, 2019 5:57am