I’ve had this account for years and I’d really hate to lose it next time I upgrade to a...

GetHuman-marisinn's Reset Password issue with Facebook from May 2019

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The issue in GetHuman-marisinn's own words
I’ve had this account for years and I’d really hate to lose it next time I upgrade to a new cell phone or something, because basically I finally managed to make a password I don’t remember and I haven’t had access to the original email for about * years. I keep trying to add my current email address to get a reset password email sent to me but I need my password to add my new email to the list and I have no idea what to do. I remember this one test I once did where I had to take a picture with a specific pose or prop or something to prove it was me but I’m unsure if that was a Facebook test or not. If it was, I’m yet to find that option again and would like to do that if I can, or anything else I can do to prove the account belongs to me.
GetHuman-marisinn did not yet indicate what Facebook should do to make this right.
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Facebook

Reset Password issue
Reported by GetHuman-marisinn
May 19th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 487422 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-marisinn started working on this issue
May 19th 8:15am