I can't log in to my facebook account because I forgot my password. Because of many att...

GetHuman2898732's customer service issue with Facebook from May 2019

Help with my Facebook issue
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The issue in GetHuman2898732's own words
I can't log in to my facebook account because I forgot my password. Because of many attempts, I can't access my account using my email and phone number provided on my account. I can search for my account but I can't log it in. I have tried providing codes from my TRUSTED CONTACTS but unfortunately, it always say, "Your email is already used on another account." (which I am not aware of) and "You have tried too often. Try again later." I tried after **hrs but still, I can't access any of my provided information specifically my email and my phone number. I can't log in because I can no longer remember my password.
GetHuman2898732 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2898732
May 10th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 474428 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2898732 started working on this issue
May 10th 1:44pm
GetHuman2898732 indicated the issue is not fixed yet.
May 10th 1:55pm
GetHuman2898732 indicated the issue is not fixed yet.
May 10th 6:01pm
GetHuman2898732 indicated the issue is not fixed yet.
May 11th 1:55pm