My name is Haley Brester and i got a notification from facebook saying someone was tryi...

GetHuman-haleybre's Recover Disabled Account issue with Facebook from May 2019

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Before contacting them, items GetHuman-haleybre may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-haleybre's own words
My name is Haley Brester and i got a notification from facebook saying someone was trying to log on from an unfamiliar location and to change my password. The email i used to create my facebook is almost ** years old and has never been logged on to be actually used for me to receive emails. i used my phone number if i ever had to log on. well when resetting my password it logged me onto an account with the name “Glenda Mace” which is not me but is somehow connected to my email and my phone number. i’m locked out of my actual facebook account and i can’t remember my password to change it.
GetHuman-haleybre did not yet indicate what Facebook should do to make this right.
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Recover Disabled Account issue
Reported by GetHuman-haleybre
May 10th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 474218 others
0 customers following this
GetHuman-haleybre started working on this issue
May 10th 9:59am
GetHuman-haleybre indicated the issue is not fixed yet.
May 11th 10:19am