My account was hacked (*****@***.com) several times. I reset my password, got hacked a...

GetHuman-shanehen's Recover Hacked Account issue with Facebook from April 2019

8 views | 425773 similar | 0 following
Help with my Facebook issue
GetHuman-shanehen's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shanehen will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shanehen can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-shanehen's own words
My account was hacked (*****@***.com) several times. I reset my password, got hacked again. The hacker then deleted my recovery methods and FB shut off my account. I have submitted my Photo ID and not heard anything back from FB. It has been approximately a month.
I would like to reset my password and get back into my account.
I created a new FB account in order to access help center topics, but they all send me in the same recovery loop that does nothing because I can't access my recovery email.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-shanehen
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 425773 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-shanehen started working on this issue
Apr 9th, 2019 3:11am
GetHuman-shanehen indicated the issue is not fixed yet.
Apr 9th, 2019 1:55pm
GetHuman-shanehen indicated the issue is not fixed yet.
Apr 9th, 2019 1:56pm