Good day my account has been hacked this morning. I can't retrieve it anymore because s...

GetHuman-cutemhel's Recover Hacked Account issue with Facebook from April 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-cutemhel's own words
Good day my account has been hacked this morning. I can't retrieve it anymore because she changed the password. I tried to ask for your help thru forgot password until now no one is replying with my email address. I am so worried because she is using my account thru online sell and keep on chatting with my friends. Please help me to recover my account. Thank you

GetHuman-cutemhel did not yet indicate what Facebook should do to make this right.

How GetHuman-cutemhel fixed the problem
You can recover your account thru your email address that you link in your Facebook account just click the forgot password button, you can see what email is link in your account. Then go to your email address and get the code to reset your password. And you can also retrieve it using your mobile number that you provide in your contact details,input your mobile number on the username button then click the forgot password button you will a receive a message about the code then encode the code received and that's it you can create a new password for your account.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-cutemhel
Apr 8th, 2019 - 2 years ago
Fixed
GetHuman-cutemhel shared how to fix
Seen by 6 customers so far
Similar issue to 424729 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-cutemhel started working on this issue
Apr 8th, 2019 1:39pm
GetHuman-cutemhel confirmed the issue is fixed. Hooray!
Apr 9th, 2019 2:52pm