My issue is NOT fixed. I am unable to reset password because cant receive passcode - hacker is online
GetHuman2634659's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
GetHuman2634659's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2634659 will want to follow the link below to head to their help center. We will check on GetHuman2634659 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2634659's own words
change password to stop hacker ... My account has been hacked. The hacker is currently online and using my account. I cannot reset my password because the passcode is being sent to the email on the account but the email address is not receiving it. I would use my phone ***-***-**** to reach me since I don’t know if my email account is compromised also.
since hacker was online at the time, he must have blocked my ability to reset password - my email account could not receive the reset emails
GetHuman2634659 did not yet indicate what Facebook should do to make this right.
I have created a new separate email account to provide FB to verify and hopefully reactivate my account since it is now blocked to me
I have an issue with Facebook too
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