My Facebook account was hacked and I don’t know how to retrieve it cause the hacker changed my details like email address and phone number.my Facebook account is Krystel Nova Calanog-Calapatia

GetHuman-krysteln's Recover Hacked Account issue with Facebook from March 2019

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Help with my Facebook issue
GetHuman-krysteln's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-krysteln will want to follow the link below to head to their help center. We will check on GetHuman-krysteln later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-krysteln's own words
I was trying to retrieve my account using help centre but nothing happens ... My Facebook account was hacked,it’s been * days.I can’t retrieve my account cause the hacker changed my email address and phone number and there’s no way for me to recover.what will I do? My account name is Krystel Nova Calanog-Calapatia.
Because until now I can’t use my account
They could make this right by emailing me at my latest email address of how can I retrieve my account: *****@***.com
I’ve been using my Facebook I think ** years already
I’ve tried everything to resolve my problem like using help centre I also tried reporting my account but it didn’t work
I have an issue with Facebook too
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Facebook

Recover Hacked Account issue
Reported by GetHuman-krysteln
Mar 29th, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 410431 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-krysteln started working on this issue
Mar 29th 1:37pm
GetHuman-krysteln indicated the issue is not fixed yet.
Mar 29th 1:53pm
GetHuman-krysteln indicated the issue is not fixed yet.
Mar 29th 11:38pm
GetHuman-krysteln indicated the issue is not fixed yet.
Mar 29th 11:39pm
GetHuman-krysteln indicated the issue is not fixed yet.
Mar 29th 11:43pm