My phone was recently stolen. I received my replement phone and I tried logging into my...

GetHuman-xrolon's customer service issue with Facebook from March 2019

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The issue in GetHuman-xrolon's own words
My phone was recently stolen. I received my replement phone and I tried logging into my facebook account. When I typed my number it found a profile and asked me if I wanted to change the password. So I clicked "change password" and I was immediately logged into the account. Turns out it was someone else's account they had my same phone number. So essentially changed the password on someone else's account and I don't know how to fix that.
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Customer service issue
Reported by GetHuman-xrolon
Mar 28th, 2019 - 21d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman-xrolon started working on this issue
Mar 28th 5:01pm