My mother in law Jeni Pancone passed away and someone hacked her account and deleted it...

GetHuman2617393's Recover Hacked Account issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2617393's own words
My mother in law Jeni Pancone passed away and someone hacked her account and deleted it. That profile was the only way of her family coping . We are trying to get the account back up before it's to late, and memorialize it . But we have to recover the account please help her family out
Recovering the deactivated account
I've tried the help center and tried saying I no longer have access to the email but it just tells me they can't do anything to prove who I am so why is it even an option ?! Waste of time
I have an issue with Facebook too
How GetHuman2617393 fixed the problem
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Recover Hacked Account issue
Reported by GetHuman2617393
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 408074 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License