Someone has hacked into my account and is sending Messenger messages requesting $$$ to...
GetHuman-bylahair's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman-bylahair's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bylahair will want to follow the link below to head to their help center. We will check on GetHuman-bylahair later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-bylahair may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-bylahair's own words
Someone has hacked into my account and is sending Messenger messages requesting $$$ to be put on GameStop card. I have tried to login to my accounts and “I” have been locked out but this person is still sending messages. I have * accounts-personal and business. Also when Facebook requests to send a code to my email, it is not going to my email. I have sent over ** requests to get the code and have not received one yet.
GetHuman-bylahair did not yet indicate what Facebook should do to make this right.
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