I received a pop up from messenger it was my friend evidently someone stole his profile...

GetHuman2602367's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2602367's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2602367 will want to follow the link below to head to their help center. We will check on GetHuman2602367 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2602367 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2602367's own words
I received a pop up from messenger it was my friend evidently someone stole his profile or Facebook page and they were trying to get me to send them information so that I can get I want to know live time Grant with no payment back all they needed my age my address and they asked me a pic of my driver's license witch I never send now she's calling fiends and family with the same thing could I get help *(*****@***.com) dob ******** I have lived in California but I currently reside in Las Vegas Nevada at this time
GetHuman2602367 did not yet indicate what Facebook should do to make this right.
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Hacked or Disabled Accounts issue
Reported by GetHuman2602367
Mar 27th, 2019 - 22d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 405126 others
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GetHuman2602367 started working on this issue
Mar 27th 7:29am