My Facebook account is STILL not allowing me to sign on. It asked for an updated pic of...

GetHuman2597469's Recover Account issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2597469's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2597469 will want to follow the link below to head to their help center. We will check on GetHuman2597469 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2597469 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2597469's own words
My Facebook account is STILL not allowing me to sign on. It asked for an updated pic of my last night at **:**pm, so I did and then FB said they had to investigate for my security. I have never had this issue in all the years of having FB?! I can provide a picture of what pops up every time I try to sign on. Husband or others say when they type in my name it say, “Unavailable” for my profile. What is going on? I even changed my password. Judy Frank Hyman
GetHuman2597469 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman2597469
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 404394 others
0 customers following this
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Timeline
GetHuman2597469 started working on this issue
Mar 26th 10:54pm