Hi, my mum is locked out of her facebook account - she doesn't remember changing her pa...

GetHuman2599159's Recover Account issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2599159's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2599159 will want to follow the link below to head to their help center. We will check on GetHuman2599159 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2599159 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2599159's own words
Hi, my mum is locked out of her facebook account - she doesn't remember changing her password but the one she uses isn't right. She doesn't have access to the email address she signed up with, and doesn't have her phone number linked to the account. She does have Instagram using the same Facebook account, which she still has access to and has her phone number linked to. Is there any way she can get her account back? It's not only a personal account, she has a business page too and losing these would be losing both memories and potential business.
GetHuman2599159 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman2599159
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 404068 others
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Timeline
GetHuman2599159 started working on this issue
Mar 26th 7:25pm