I got locked out of my Facebook account. Asked me to send another photo to verify ident...

GetHuman2597860's Report a Problem issue with Facebook from March 2019

11 views | 403691 similar | 0 following
Help with my Facebook issue
GetHuman2597860's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2597860 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2597860 can let us know if they help or not.
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The issue in GetHuman2597860's own words
Trying to get my acct unlocked. They asked for photo id. I did. Says they are verifying it and I can't access awaiting their review. Now about an hour! ... I got locked out of my Facebook account. Asked me to send another photo to verify identity. Still denies access saying, Verifying my identity. Can't use Facebook right now." Has been about ** minutes, same message. They messaged me code. I used. Got above message.
I have lots of people I am trying to contact. I cannot now. System here keeps asking me what to do. Facebook needs to give me access again!!
I want access to my account and not continue to see that they are verifying my photo id.
Several years. I have always praised what you do but getting very frustrated. I have to re-log in about once a week, change my password and start again. Something isn't right!!!
All other steps.
How GetHuman2597860 fixed the problem

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Facebook

Facebook. I tried Service. I am still locked out.
Report a Problem issue
Reported by GetHuman2597860
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 403691 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2597860 started working on this issue
Mar 26th, 2019 4:57pm
GetHuman2597860 indicated the issue is not fixed yet.
Mar 26th, 2019 5:07pm

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