Due to my divorce last year, I created a new Facebook account and deactivated the old o...

GetHuman2597232's customer service issue with Facebook from March 2019

3 views
 | 
403444 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2597232's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2597232's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2597232 will want to follow the link below to head to their help center. We will check on GetHuman2597232 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2597232 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2597232's own words
Due to my divorce last year, I created a new Facebook account and deactivated the old one. But, now, I want to activate it again so I can get all my pictures in there. However, I changed my phone and my contact number that was stored on my old account with ID *****@***.com and I don't have an access to that number anymore. And I set up a code generator to it, but I can't get the code anymore. And there is no way I can open my old account. Is there anyway that you can take the generator code off so I can get log back in. Thank you
GetHuman2597232 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2597232 fixed the problem
We are waiting for GetHuman2597232 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2597232 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2597232
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 403444 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2597232 started working on this issue
Mar 26th 3:46pm