My issue is I have a new phone and a new phone number and every time I put my password...

GetHuman2598011's customer service issue with Facebook from March 2019

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The issue in GetHuman2598011's own words
My issue is I have a new phone and a new phone number and every time I put my password and email address in, a code is sent to my old number for me to verify, I can't verify the code because I no longer have that number. Even when I verify threw my email, a code is still sent to my old cell.*I just need away to update my cell number or verify threw email without codes being sent to my old number. I've sent a copy of my ID and my old number is ***-***-**** email *****@***.com
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Customer service issue
Reported by GetHuman2598011
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 403747 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2598011 started working on this issue
Mar 26th 5:13pm