My son is epileptic and restricted accordingly. His daily contact with others is Facebo...
GetHuman-mellace's Hacked or Disabled Accounts issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman-mellace's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mellace will want to follow the link below to head to their help center. We will check on GetHuman-mellace later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mellace may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mellace's own words
My son is epileptic and restricted accordingly. His daily contact with others is Facebook.*They have just suspended his account saying there was unusual activity on there. They said they would send an access code to his mobile, which presumably they did. But he has changed his mobile and has a new number which Facebook doesn't know. He has now become very stressed, which is not good for his condition. How can we resolve this please?
GetHuman-mellace did not yet indicate what Facebook should do to make this right.
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