My son is epileptic and restricted accordingly. His daily contact with others is Facebo...

GetHuman-mellace's Hacked or Disabled Accounts issue with Facebook from March 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mellace's own words
My son is epileptic and restricted accordingly. His daily contact with others is Facebook.*They have just suspended his account saying there was unusual activity on there. They said they would send an access code to his mobile, which presumably they did. But he has changed his mobile and has a new number which Facebook doesn't know. He has now become very stressed, which is not good for his condition. How can we resolve this please?
GetHuman-mellace did not yet indicate what Facebook should do to make this right.
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Hacked or Disabled Accounts issue
Reported by GetHuman-mellace
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 402850 others
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GetHuman-mellace started working on this issue
Mar 26th 12:42pm