Two fb users use this lap top. One user signed off and second user attempted to log on...

GetHuman-suegret's customer service issue with Facebook from March 2019

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The issue in GetHuman-suegret's own words
Two fb users use this lap top. One user signed off and second user attempted to log on. Half of password was entered then internet connection failed. When I attempted to log back on my password was not recognised. I used the facility to re-set password but the message I get is I dont have a valid recoverey code at the moment even though I have had several over the last hour. I have tried to log on another device but that has failed too.
GetHuman-suegret did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-suegret
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 376019 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-suegret started working on this issue
Mar 13th 6:30pm
GetHuman-suegret indicated the issue is not fixed yet.
Mar 13th 6:32pm