Hello. I always had my Facebook password on my phone. So, I eventually forgot my passwo...

GetHuman2474047's customer service issue with Facebook from March 2019

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The issue in GetHuman2474047's own words
Hello. I always had my Facebook password on my phone. So, I eventually forgot my password. I don’t have my phone number linked to my account and the email address I use for the account is old and I don’t have access to it. My old email is AOL. I called AOL customer service and they were unable to help me since the email is old and at the time, there were no security questions set up. I tried sending in a picture of my Driver’s license, but the prompt said that this was only used for disabled accounts. Please help me recover my account. Thank you.
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Facebook

Customer service issue
Reported by GetHuman2474047
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 375922 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2474047 started working on this issue
Mar 13th 6:23pm