My mothers Facebook account is inaccessible her password is not working **After resetti...

GetHuman-nursegma's customer service issue with Facebook from March 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-nursegma's own words
My mothers Facebook account is inaccessible her password is not working **After resetting her password using her verified email for the account a box popped up saying Facebook is down for maintenance they’re working on the problem we are in Ormond Beach Florida ***** Our phone number is ***-***-**** there are two more Facebook accounts belong to my brother and sister, my mothers children both on the telephone and computer also inaccessible**My mothers Facebook account is Barbara Benton Allen**N*****@***.com** Please advise us Either by text or by emailing my mothers yahoo account
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Facebook

Customer service issue
Reported by GetHuman-nursegma
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 375919 others
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Timeline
GetHuman-nursegma started working on this issue
Mar 13th 6:23pm