I can’t send pictures or make calls on messenger after recieving a link from a friend...

GetHuman2472014's customer service issue with Facebook from March 2019

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The issue in GetHuman2472014's own words
I can’t send pictures or make calls on messenger after recieving a link from a friend. Now I deleted my messenger app and reinstalled it and I can’t log back in. I also can’t make posts on Facebook. I also can’t add to my story either. My friend is still logged into his messenger but every time he sends a messege or recieves a message, the messenger or receiver contracts this “virus” that is apparently going around from a link that was sent between my friend and I. I think a bug or virus was started and it’s just being spread everywhere.
GetHuman2472014 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2472014
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 375290 others
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Timeline
GetHuman2472014 started working on this issue
Mar 13th 5:47pm