I forgot my password to my account and my password to my email attached to my account a...

GetHuman-joeguy's customer service issue with Facebook from March 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-joeguy's own words
I forgot my password to my account and my password to my email attached to my account and my number is different I was diagnosed with stage * rectal cancer December ** **** and had my number changed to stop all of the calls I was getting from people that knew me I was very depressed then after a year of chemo and radiation I have no memory and I really need to get into my Facebook account for pictures and memories to help me remember my life the chemo caused me to lose all of my memory so I don’t know any passwords I know some of my old passwords because I had them written down please help the acct is Joey guy email attached to account is *****@***.com
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Customer service issue
Reported by GetHuman-joeguy
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 374888 others
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GetHuman-joeguy started working on this issue
Mar 13th 5:24pm