Why cant I post anything anywhere? If it's a complaint from Nelnet over a post I wrote...

GetHuman-yorkiesr's customer service issue with Facebook from March 2019

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The issue in GetHuman-yorkiesr's own words
Why cant I post anything anywhere? If it's a complaint from Nelnet over a post I wrote I wrote the truth! I paid for over ** some years on a student loan. Got a letter yesterday saying loan is paid in full. Then another letter saying I still owed money! Very upsetting, not the only complaint on this companines site by far. I called today to nelnet and indeed my loan is paid in full. Only explanation for second letter... automated letter. So, its customary to send a letter saying someone still owes money when they don't? Something is very wrong here.
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Customer service issue
Reported by GetHuman-yorkiesr
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
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GetHuman-yorkiesr started working on this issue
Mar 13th 5:11pm