I got a new phone and when I activated it I found I was unable to access my account. Ev...
GetHuman-cjwriter's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-cjwriter's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cjwriter's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cjwriter will want to follow the link below to head to their help center. We will check on GetHuman-cjwriter later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-cjwriter may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cjwriter's own words
I got a new phone and when I activated it I found I was unable to access my account. Every effort to reset password or make contact failed.Then received message my account was locked as someone else verified my phone number. It was me trying to verify my phone to reset account. I was on facebook on the **th and by end of day ***** I could not access. I need access as it is the only to keep in touch with out of state family. Please advise. My sign up email was *****@***.com* phone ***-***-**** but neither have worked. Below is my alternate email
GetHuman-cjwriter did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cjwriter fixed the problem
We are waiting for GetHuman-cjwriter to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.