I got a new phone and when I activated it I found I was unable to access my account. Ev...

GetHuman-cjwriter's customer service issue with Facebook from March 2019

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The issue in GetHuman-cjwriter's own words
I got a new phone and when I activated it I found I was unable to access my account. Every effort to reset password or make contact failed.Then received message my account was locked as someone else verified my phone number. It was me trying to verify my phone to reset account. I was on facebook on the **th and by end of day ***** I could not access. I need access as it is the only to keep in touch with out of state family. Please advise. My sign up email was *****@***.com* phone ***-***-**** but neither have worked. Below is my alternate email
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Customer service issue
Reported by GetHuman-cjwriter
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-cjwriter started working on this issue
Mar 13th 3:28pm