I am currently logged into my account on my blackberry phone. However, I would like to...

GetHuman2470886's customer service issue with Facebook from March 2019

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The issue in GetHuman2470886's own words
I am currently logged into my account on my blackberry phone. However, I would like to be able to log back into my laptop as well. I have forgot my password that I recently changed. I have had the facebook system send me the code on my phone to change password but all I keep getting is that I have tried to log in to many times and to retry in ** hours. After waiting ** hours It still tells me I am trying to many times even though I haven't attempted to in over ** hours. How can I stop whatever is continually trying to log into my account so I can change my password.
GetHuman2470886 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2470886
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 373965 others
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Timeline
GetHuman2470886 started working on this issue
Mar 13th 2:22pm