On February **th I received a message stating that I needed to prove documents that my...
GetHuman-ketaweta's customer service issue with Facebook from March 2019
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ketaweta's own words
On February **th I received a message stating that I needed to prove documents that my name was actually me I did so got a message stating that they will get back to me as soon as possible page is still not able to be active or up and there is very personal information and pictures I need it when my grandmother passed away and wasn't able to get them so disappointed I have never wrongly use Facebook for any foolishness or such bad behavior I don't know why this is happening
GetHuman-ketaweta did not yet indicate what Facebook should do to make this right.
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