I have an account, it's work related, that I can not reset the password. It automatical...

GetHuman-marniswa's customer service issue with Facebook from March 2019

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The issue in GetHuman-marniswa's own words
I have an account, it's work related, that I can not reset the password. It automatically goes to another FB account, my personal one. I did ALL the reset help center stuff. Even sent in my ID several times. A real person emailed me asking for my ID. I sent it back to her, and have not heard back. It's been over a month. At this point I want to reset the password or delete the work related account. IDK what to do.
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Facebook

Customer service issue
Reported by GetHuman-marniswa
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 373831 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-marniswa started working on this issue
Mar 13th 1:15pm
GetHuman-marniswa indicated the issue is not fixed yet.
Mar 13th 1:16pm