I was using the Facebook app on my Samsung tablet and was signed in just fine. I then w...

GetHuman-grkong's customer service issue with Facebook from March 2019

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The issue in GetHuman-grkong's own words
I was using the Facebook app on my Samsung tablet and was signed in just fine. I then was on an internet page and I wanted to follow them on Facebook, so I hit the F on their web page and it asked me to sign in. I signed in but Facebook thought I was on a device that has not signed in before. They wanted to send me a code but a code never came through to my phone, I'm not sure if my phone number is on the account. Anyway they said the only way I can now sign in is by sending a photo of my gov't I'D. I refuse to do this, is their no other way?
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Facebook

Customer service issue
Reported by GetHuman-grkong
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 373662 others
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Timeline
GetHuman-grkong started working on this issue
Mar 13th 10:57am