I was using the Facebook app on my Samsung tablet and was signed in just fine. I then w...

GetHuman-grkong's customer service issue with Facebook from March 2019

373662 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-grkong's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-grkong's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-grkong will want to follow the link below to head to their help center. We will check on GetHuman-grkong later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-grkong may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-grkong's own words
I was using the Facebook app on my Samsung tablet and was signed in just fine. I then was on an internet page and I wanted to follow them on Facebook, so I hit the F on their web page and it asked me to sign in. I signed in but Facebook thought I was on a device that has not signed in before. They wanted to send me a code but a code never came through to my phone, I'm not sure if my phone number is on the account. Anyway they said the only way I can now sign in is by sending a photo of my gov't I'D. I refuse to do this, is their no other way?
GetHuman-grkong did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-grkong fixed the problem
We are waiting for GetHuman-grkong to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-grkong fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-grkong
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 373662 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-grkong started working on this issue
Mar 13th 10:57am