I cannot log into my old facebook account to retrieve my old photos and videos. I have...
GetHuman-makeitti's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-makeitti's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-makeitti may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-makeitti's own words
I cannot log into my old facebook account to retrieve my old photos and videos. I have lost access to the email password that I originally used to make the account as well as the phone that I had during that time. Facebook recovery option only lists those two varifications and nothing else. How am I suppose to fix this issue? **The account is linked here https:**www.facebook.com*angels.blurr I can provide any documentation needed I just want my photos and files. **This is my current performance facebook page listed as 'Vira Needle"*https:**www.facebook.com*vira.mai.**** This is my current one used for promotion,*as I am a performance artist. Most of my friends know me by this name. **As you can see I am the same person, just a year or so older. **Please if you could contact me and let me know an alternative way to get into my account. Thank You
GetHuman-makeitti did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-makeitti fixed the problem
We are waiting for GetHuman-makeitti to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.