Good morning, my account was hacked and password was changed. I have tried to recover b...

GetHuman2461567's customer service issue with Facebook from March 2019

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GetHuman2461567's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2461567 will want to follow the link below to head to their help center. We will check on GetHuman2461567 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2461567 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2461567's own words
Good morning, my account was hacked and password was changed. I have tried to recover but the email that is linked to the acct i no longer have. I submitted photos of my lic. to facebook as an alternative recovery but have yet to hear back. If there is a way i can have a security code sent to a new email or phone i can log in and update my email and change my password. I really need to get back into this account.
GetHuman2461567 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2461567
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 372269 others
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GetHuman2461567 started working on this issue
Mar 12th 3:20pm