Someone in our business started a facebook account for said business over * years ago...

GetHuman-barbdela's customer service issue with Facebook from March 2019

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The issue in GetHuman-barbdela's own words
Someone in our business started a facebook account for said business over * years ago. they gave me the login info. *Since they weren't maintaining the account I decided to take it over. when I tried to login, it said the password had been changed and asked if I wanted to change it again, so I did.*It took me to the business account page but not the personal one that I want to control, I can't find the other account. I can find the personal facebook account when I am on my personal facebook account.*Looking to delete the "business" account and access the "personal" account as there are over *** existing friends that we would like to keep
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Facebook

Customer service issue
Reported by GetHuman-barbdela
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 372046 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-barbdela started working on this issue
Mar 12th 12:58pm
GetHuman-barbdela indicated the issue is not fixed yet.
Mar 13th 3:00pm
GetHuman-barbdela indicated the issue is not fixed yet.
Mar 13th 3:05pm
GetHuman-barbdela indicated the issue is not fixed yet.
Mar 13th 3:06pm
GetHuman-barbdela indicated the issue is not fixed yet.
Mar 13th 3:06pm
GetHuman-barbdela indicated the issue is not fixed yet.
Mar 13th 3:07pm