hi, im running a shopify store and i am having trouble with my pixel, it appears to be...

GetHuman-irwinfra's customer service issue with Facebook from March 2019

3 views
 | 
371875 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-irwinfra's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-irwinfra's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-irwinfra will want to follow the link below to head to their help center. We will check on GetHuman-irwinfra later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-irwinfra may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-irwinfra's own words
hi, im running a shopify store and i am having trouble with my pixel, it appears to be installed correctly and seems to be tracking most events apart from add to cart, it says that my event hasnt been active in the last ** days even though i know it has because my shopify dashboard says so, could you please help me troubleshoot this because its interefering with my ads data that i need to optimize my pixel for, thanks.
GetHuman-irwinfra did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-irwinfra fixed the problem
We are waiting for GetHuman-irwinfra to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-irwinfra fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-irwinfra
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 371875 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-irwinfra started working on this issue
Mar 12th 9:58am