hi, im running a shopify store and i am having trouble with my pixel, it appears to be...

GetHuman-irwinfra's customer service issue with Facebook from March 2019

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The issue in GetHuman-irwinfra's own words
hi, im running a shopify store and i am having trouble with my pixel, it appears to be installed correctly and seems to be tracking most events apart from add to cart, it says that my event hasnt been active in the last ** days even though i know it has because my shopify dashboard says so, could you please help me troubleshoot this because its interefering with my ads data that i need to optimize my pixel for, thanks.
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Customer service issue
Reported by GetHuman-irwinfra
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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GetHuman-irwinfra started working on this issue
Mar 12th 9:58am