I started building a shopify eCommerce online store to sell candles. Instructions in Sh...

GetHuman-mitrasp's customer service issue with Facebook from March 2019

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The issue in GetHuman-mitrasp's own words
I started building a shopify eCommerce online store to sell candles. Instructions in Shopify tutorials said, to bring traffic to your store they recommended using facebook for ads. Shopify even has a Facebook plugin built into their platform.* One youtube tutorial said you needed to go to https:**business.facebook.com to make a business account. I went there and put in my business name Moolook Products and my domain, moolook.net and my business email address *****@***.com. They disabled the account right away saying there was a security issue and there was suspicious activity on my account. They asked me to upload pictures so they can be sure its me. I did. I found out later that all business accounts need to start from a personal Facebook page. Apparently trying to set it up on business.facebook.com without being linked to a personal account flagged it somehow. * I then tried making a personal account with another email address. I started making a business page. As soon as I put in Moolook it was disabled. I tried a third time, added photos and stuff to the personal account, started the business page. I put in the type of business, the products I was selling and when I put in the business name it was disabled. Security issues. Suspicious activity on my account. I sent photos as they requested. This time even uploaded my driver's license. This was several days ago. They say I should hear for them by email but I have heard nothing.*It seems that Moolook is flagged. I'm not sure how to get it unflagged. I have done nothing wrong. I haven't even used the account yet.**Best Regards,**Mitra
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Customer service issue
Reported by GetHuman-mitrasp
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 7 customers so far
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GetHuman-mitrasp started working on this issue
Mar 12th 7:43am