My personal and business account had been hacked and taken over and people are posting...

GetHuman2457821's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2457821's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2457821 will want to follow the link below to head to their help center. We will check on GetHuman2457821 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2457821 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2457821's own words
My personal and business account had been hacked and taken over and people are posting on it without my permission I need these pages deleted immediately. The email address attached to this account is *****@***.com it is under Tammy Gruender. They have also intercepted my email so I’m going to give a private email address to be contacted by and a phone number. If there are charges to be pressed I would like to press charges . ***-***-****
GetHuman2457821 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2457821
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 371304 others
0 customers following this
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Timeline
GetHuman2457821 started working on this issue
Mar 12th 12:28am