Im trying to have only one account on facebook. I had to replace my phone and now it c...
GetHuman-ejschift's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-ejschift's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ejschift may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ejschift's own words
Im trying to have only one account on facebook. I had to replace my phone and now it comes up EulaJean Schiffner...The account I want is EulaJean Moore Schiffner. I deactivated using one of my email addresses, but because my profile page comes up under EulaJean Schiffner, I can't seem to get it moved to EulaJean Moore Schiffner. I use gmail and aol account. Each time they ask me to change my password, it locks me out of my EulaJean Moore Schiffner account. This also creates a problem on messenger. I have tried googling several helps, but nothing is working.
GetHuman-ejschift did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ejschift fixed the problem
We are waiting for GetHuman-ejschift to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.