I had an account for the African Light Source Foundation. We were trying to boost a po...
GetHuman2325185's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman2325185's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2325185 will want to follow the link below to head to their help center. We will check on GetHuman2325185 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2325185 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2325185's own words
I had an account for the African Light Source Foundation. We were trying to boost a post. Apparently and ID was required to do that, and the ID was not for the person that started the FB page, and so the acct was disabled. Is there a way to recover the acct @AfricanLightSource? How do we manage pages as a corporate entity when persons may come and go? Can we transfer page owner to a new person each time?
GetHuman2325185 did not yet indicate what Facebook should do to make this right.
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