hi there, my girlfriend facebook account was hacked in this morning. she also got a mes...

GetHuman2323210's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2323210's own words
hi there, my girlfriend facebook account was hacked in this morning. she also got a message that her account password has been changed, and she didnt change it . It was by someone else, and now she tried to reset the password unfortunately. The email that she used in this facebook account, she hasnt been use for several years so she has forgotten the email as well. Is there any way to recover back her facebook account other than sending verification to her email? If you need any prove that im her boyfriend or the owner pls do let me know I will cooperate with you. Thanks
GetHuman2323210 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2323210
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 354068 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2323210 started working on this issue
Feb 28th 3:14am
GetHuman2323210 indicated the issue is not fixed yet.
Mar 1st 4:48am
GetHuman2323210 indicated the issue is not fixed yet.
Mar 1st 4:50am
GetHuman2323210 confirmed the issue is fixed. Hooray!
Mar 1st 4:53am
GetHuman2323210 indicated the issue is not fixed yet.
Mar 1st 4:53am