I have logged into facebook using my alternative email address by accident using my acc...

GetHuman-sallynur's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sallynur's own words
I have logged into facebook using my alternative email address by accident using my account password also and it has come up with a profile that is slightly worrying as it is registered with my email address and the same password i use but not my account.*my actual account is registered under *****@***.com and the facebook account i would like my email adress removing from is registered as *****@***.com.*How can you help?
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Facebook

Customer service issue
Reported by GetHuman-sallynur
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 339264 others
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Timeline
GetHuman-sallynur started working on this issue
Feb 18th 3:25pm