On ******* my account was hacked. Email and password was changed. IP address they are u...
GetHuman-hswanson's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hswanson will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hswanson can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-hswanson may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hswanson's own words
On ******* my account was hacked. Email and password was changed. IP address they are using is from Pakistan and I live in California, USA. It shows they are using my old phone number and a disposable email address from spambox.me. I have sent a photo of my id and one of my face and I still am locked out. Every time I tried to secure my account I was kicked out after trying to delete the hackers email. Now when I try signing in using my email it says my account was disabled. How can I fix this? Can I recover my photos?
GetHuman-hswanson did not yet indicate what Facebook should do to make this right.
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