On ******* my account was hacked. Email and password was changed. IP address they are u...

GetHuman-hswanson's customer service issue with Facebook from February 2019

1 view
 | 
338100 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-hswanson's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hswanson's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hswanson will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hswanson can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-hswanson may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hswanson's own words
On ******* my account was hacked. Email and password was changed. IP address they are using is from Pakistan and I live in California, USA. It shows they are using my old phone number and a disposable email address from spambox.me. I have sent a photo of my id and one of my face and I still am locked out. Every time I tried to secure my account I was kicked out after trying to delete the hackers email. Now when I try signing in using my email it says my account was disabled. How can I fix this? Can I recover my photos?
GetHuman-hswanson did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hswanson fixed the problem
We are waiting for GetHuman-hswanson to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hswanson fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-hswanson
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 338100 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-hswanson started working on this issue
Feb 17th 7:40pm