I went to log in to my Facebook account and it came up someone tried to els tried loggi...

GetHuman2226332's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2226332's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2226332 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2226332 can let us know if they help or not.
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The issue in GetHuman2226332's own words
I went to log in to my Facebook account and it came up someone tried to els tried logging into my account and asked if it was me I answered no then it asked for my email and password I couldn't remember my password so I oppted for the * digit code to be emailed to me and when I entered the * digit code it said it was incorrect so I tried a few more times and all the * digits codes I entered said incorrect code. Then when I tried getting a code sent to my mobile number and I entered my mobile number it said mobile phone number invalid? I just want my account back with all my personal photos I dont understand why it is being so hard to do when i am doing everything that I am being told to so that I can recover my account
GetHuman2226332 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2226332
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 337516 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2226332 started working on this issue
Feb 17th 9:47am
GetHuman2226332 indicated the issue is not fixed yet.
Feb 17th 9:54am