I can not log in. It leads me to a two factor authentication, then I can’t receive the...

GetHuman2221191's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman2221191's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2221191 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2221191 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2221191's own words
I can not log in. It leads me to a two factor authentication, then I can’t receive the SMS message with the six digit code. I have tried uploading my drivers license. I have also tried texting fb and on to *****. I waited the ** hours it suggested and still nothing. **I opened a video from a friend and knew as soon as I did it I shouldn’t have. Then some of my friends ended up getting the video. It was about ** hours and then the log in problem started. Please help me get logged back in. **Thanks, Linda Williams
GetHuman2221191 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2221191
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 336403 others
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Timeline
GetHuman2221191 started working on this issue
Feb 16th 1:26pm