Friends on Facebook are getting messages from me on FB messenger. So far, * of my frie...
GetHuman-mark_con's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mark_con will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mark_con can let us know if they help or not.
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Before contacting them, items GetHuman-mark_con may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mark_con's own words
Friends on Facebook are getting messages from me on FB messenger. So far, * of my friends have notified me about this. I've changed my PW, imposed a second layer of security for getting a code via text to my phone to allow login to my FB account and logged out of all my devices. Still, friends are contacting me about this scamming imposter. The imposter must still be logged in to my account with my old PW. What can I do other than delete my account?
GetHuman-mark_con did not yet indicate what Facebook should do to make this right.
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