I got an email that my account is blocked because someone may have tried to access it...

GetHuman2213496's customer service issue with Facebook from February 2019

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Before contacting them, items GetHuman2213496 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2213496's own words
I got an email that my account is blocked because someone may have tried to access it. When I log in I'm asked to do a security check. I've changed my password with the link. When I log in I get a window that says Please Confirm Your Identity. There are two statements Choose a security Check and Do a security Check. But I'm not able to do anything with them to confirm my identity. There are no instructions to do so. When I click Continue, I get Identity Not Confirmed. Try again later. And a choice to log out or Learn More About Security. Can you provide me with instructions to Confirm my identity and get into my account?
GetHuman2213496 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2213496
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 335005 others
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Timeline
GetHuman2213496 started working on this issue
Feb 15th 1:53pm