My momma obsessed away. I had all her info, as I am the one who set it up. My house bu...

GetHuman2212880's customer service issue with Facebook from February 2019

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The issue in GetHuman2212880's own words
My momma obsessed away. I had all her info, as I am the one who set it up. My house burned * days before I lost my momma. Fast forward someone hacked her account and sent friend requests to all of her contacts. So I changed the password. I almost immediately forgot the new password. It's beem about * years now since god's happened. I need to access her account. Mona M. Willis is her name. ********** was her phone number, it's still pulls up ger account. I'm pretty sure, mine was a recovery email. Please help me...I'm devastated.
GetHuman2212880 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2212880
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 334897 others
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Timeline
GetHuman2212880 started working on this issue
Feb 15th 11:32am