My momma obsessed away. I had all her info, as I am the one who set it up. My house bu...
GetHuman2212880's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman2212880's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2212880's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2212880 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2212880 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2212880 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2212880's own words
My momma obsessed away. I had all her info, as I am the one who set it up. My house burned * days before I lost my momma. Fast forward someone hacked her account and sent friend requests to all of her contacts. So I changed the password. I almost immediately forgot the new password. It's beem about * years now since god's happened. I need to access her account. Mona M. Willis is her name. ********** was her phone number, it's still pulls up ger account. I'm pretty sure, mine was a recovery email. Please help me...I'm devastated.
GetHuman2212880 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2212880 fixed the problem
We are waiting for GetHuman2212880 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.